Recent Posts

EMERGENCY READY PLANNING

6/13/2017 (Permalink)

ARE YOU READY FOR WHATEVER HAPPENS ?

Disasters and resulting business interruption can devastate companies ! It is estimated that up to 50% of businesses that close due to a disaster never reopen. However, of those that have reopened, the majority had some type of response plan in place. Now although no one plans on having a disaster, you can always plan for it. These type of disasters and emergencies strike without warning. With the thought of planning ahead we can establish a trustworthy relationship with clients and businesses.

TIMING IS EVRYTHING !

By developing a SERVPRO Emergency Ready Profile for your business, you can help minimize the amount of time your business is in active by having an immediate plan of action. Timely mitigation minimizes the affect of water & fire damage allowing your property and business to be restored at an advanced rate with minimal down time.

WHY THE SERVPRO ERP ?

This is a no cost assessment of your facility which means there is no need to allocate funds, giving you a great value at no cost. It was purposely designed to contain only the critical information needed in the event of an emergency. In essence, it will only take a little time to complete, however it will save you a lot of time needed. This will establish SERVPRO as your disaster mitigation and restoration provider. In turn, this gives you a piece of mind that should you ever need cleanup or restoration services, you have a trusted local provider that will be here for you 24/7. This also identifies the line of command for authorizing work to begin.  Which will in turn save time so we can begin the work of mitigating the damage faster, which can save you both time and money. Lastly, the emergency ready planning provides facility details, such as valve locations, important areas, and priority contact information. Just by having a quick reference of what to do, how to do it, and who to call provides solution in advance of an emergency so that during the emergency, you are always "Ready for whatever happens."

The DO's and DO NOT's Of having a fire at home or commercial

6/6/2017 (Permalink)

When disaster strikes, timing is important. The first hours, even minutes are crucial to proper restoration. Every hour spent restoring your business back to pre-fire condition is an hour of lost revenue and productivity. Make yourself and others in your household aware of what to do and what not to do. 

What To Do After A Fire

·  Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.

·  Keep hands clean so that you make sure not to further soil upholstery, walls and woodwork.

·  Place clean towels or old linens on rugs, upholstery and carpet traffic areas.

·  If electricity is off, empty freezer and refrigerator and prop doors open.

·  Clean and protect chrome with light coating of petroleum jelly or oil.

·  Wash houseplants on both sides of leaves.

·  Change HVAC filter.

What NOT To Do After A Fire

·  Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting us.

·  Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.

·  Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.

·  Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.

·  Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Have Smoke or Fire Damage? Call 859.887.1123

Worried About the Claims Process? Don't Be.

2/13/2017 (Permalink)

Who to call: 895.887.1123


No homeowner or commercial business expects to experience a water loss. It’s important to know who to call immediately following your loss. Most likely you’ll contact your insurance agent who will direct you to an insurance adjuster. Next you will want to find someone to take care of emergency services, mitigation, and restoring your property back to preloss condition.


SERVPRO of Versailles, Nicholasville, and Danville is certified and trained to handle emergency mitigation and restoration services in forms of water, fire, smoke, and mold damage.


What to expect when we arrive:


Our trained professionals will arrive and survey the damage. Before performing any services, we will discuss the plan of action and upon your approval, we will begin emergency services in order to make sure the home is safe. Every step we take will then be reported to the insurance adjuster as it happens.


What to expect when looking at an estimate:


Your insurance adjuster will decide whether the loss is worth a claim or not. The software we use for estimating is a universal program that takes all aspects of the trade into consideration. The estimates directly relate to the claim itself and therefore does not take into consideration any preloss structural conditions. The estimate will be made by the production manager overseeing the job and then reviewed by the adjuster. The production manager on that job will walk you through the estimate and keep you consistently updated with improvement. Upon completion, we will walk you through the entire job and have you sign a satisfactory completion form.


What to expect when paying:


Claims are made through your insurance company and therefore the homeowner will usually only pay their deductible. Deductibles are based on your policy with your insurance company. This is what you pay towards the claim. For example, if your deductible is $500, you will pay $500 toward the claims final cost. We work directly with insurance companies and can be paid through them. We accept credit cards and checks.  


SERVPRO of Versailles, Nicholasville, and Danville
SERVPRO of Bourbon, Clark, Harrison, and Montgomery counties

Winter Storm Warnings & Watches

12/21/2016 (Permalink)

Winter Storm Warnings & Watches

Winter storms can range from a moderate snowfall over a few hours to a blizzard with blinding snow that lasts for several days. Some winter storms are large enough to affect several states, while others affect only a single community. Many winter storms are supplemented by dangerously low temperatures and sometimes by strong winds, icing, sleet and freezing rain.

Regardless of the severity of a winter storm, you should be prepared in order to remain safe during these events. There are major differences between a winter watch and a warning.

Winter Storm Watch is issued approximately 24-36 hours before a more significant winter storm is expected. Heavy snow and significant ice accumulations are possible within a Watch area which can adversely affect travel.

Winter Storm Warning is issued when a significant winter storm containing heavy snow and/or significant ice is imminent or already occurring. Traveling is highly discouraged due to poor road conditions

 Preparing 

  • Winterize your vehicle and keep the gas tank full. A full tank will keep the fuel line from freezing. Check tire pressure, battery, and wiper fluid levels.
  • Insulate your home by installing storm windows or covering windows with plastic from the inside to keep cold air out. Turn down your water heater. Mind your thermostat!
  • Maintain heating equipment and chimneys by having them cleaned and inspected every year.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

10 Best Practices to Avoid Christmas Decor Catastrophe

12/13/2016 (Permalink)

Fire Damage 10 Best Practices to Avoid Christmas Decor Catastrophe Stay safe this Christmas! -SERVPRO VND & BCHM

Decorating the house for the holiday season is one of the most festive times of the year! It can also be the most hazardous if not done correctly. Using lights, trees and wreaths are necessary but proper precautions need to be taken to avoid the all too common house fire. First and foremost, be sure to read all instructions and manufacturer's installation procedures before you plan to use decorations indoors and outdoors. 

In order to keep your family safe, follow these 10 best practices to ensure installation is done correctly: 

1. Always, always check wiring! Even on new sets of lights there is still a possibility or frayed wiring. Do not fix frayed wiring with tape-always discard and replace sets.

2. Any and all light sets should be approved by the Underwriters Laboratory. Be sure to check which lights are approved for indoor use and which sets are approved for outdoor use. This differentiation is clearly labeled. 

3. Always use clips when hanging lights. Never hammer nails into the wiring.

4. If hanging lights outside, only use heavy duty extension cords that are specifically designed for outdoor use. 

5. In some cases, it is possible to plug outdoor lights and other decorations into ground fault circuit interrupters. These are used to prevent electric shock and break the circuit in instances involving a difference in electrical currents. 

6. Utilize the timer feature on all lights, both when you go to bed and when you are not home. 

7. Keep indoor lights away from curtains or furniture.

8. Avoid placing cords on floors in high traffic areas.

9. When decorating outside, keep ladders secure and always do so with supervision. 

10. Finally, keep all candles away from fabrics or decor! 

Debbie Ranier Receives 2016 Clara Barton Honor Award

11/30/2016 (Permalink)

The Red Cross presented Ranier with the 2016 Clara Barton Honor award for the Eastern Kentucky chapter. The award is given to those that have shown exceptional dedication and hard work to a particular chapter of the Red Cross.

As a valued service marketing representative with SERVPRO of VND and BCHM, Ranier always wants to help those in need—she immediately became invested in volunteering with SERVPRO’s national partner, the Red Cross.

Ranier serves as a board member for the Eastern Kentucky chapter working directly within disaster services. Starting in 2013, Ranier took on roles as a community volunteer lead and an intake volunteer.

American Red Cross founder Clara Barton risked her life to bring supplies and support to soldiers in the field during the Civil War. She did what she felt was right to save lives and relieve unimaginable suffering. In doing so, she blazed a bold path and set the standard for future generations of Red Cross supporters and volunteers.”

Beat The Frozen Pipes!

10/28/2016 (Permalink)

Beat the Frozen Pipes!

Of the most common occurrences during the winter months is water damage due to frozen pipes. Be sure to see that your pipes are well-insulated because this could result in a more consistent water damage. When pipes are exposed to colder weather for more than a couple days problems can begin to occur. Frozen water has less volume than running water.  The pipe breaks due to the cold, water starts running and then you’re really in trouble.

Pipes will most commonly freeze in two main areas- where the water comes in and where the water goes out. Most homeowners will notice the problem when turning on the faucet because nothing comes out. Less commonly, frozen outgoing pipes from showers, toilets and sinks are a bigger problem because they will back up into the house. We always recommend you keep water dripping into the sinks-running water will be less likely to freeze. Worst case scenario, very low temperatures can cause your water pipes to freeze and ultimately burst. In order to prevent this from happening, abide by the following guidelines…

 

  • Disconnect all gardening hoses and install covers.
  • Keep your house temperature at 68 degrees or higher
  • Open cabinet doors below sinks and allow heat from the home to circulate.
  • Identify the location of the main water valve and the valve on your water heater. (Contact your local SERVPRO if you want a complimentary Emergency Ready Plan provided for your home.)
  • Wrap pipes nearest exterior walls and in crawl spaces with pipe insulation or with heating tape. This can prevent freezing, especially for interior pipes that run along outside walls.
  • Close all windows near water pipes; cover or close open-air vents.
  • Heat your basement and consider weather sealing your windows.
  • Insulate outside walls and unheated areas of your home.
  • If you plan to be away from home for an extended period of time, shut off water supply valves to your washing machine.

If a Pipe Bursts

  • Shut off water at the main valve.
  • If the break is in a hot water pipe, the valve on top of the water heater should be closed.
  • Call a professional restoration expert such as SERVPRO of Versailles, Nicholasville, and Danville. Keep an emergency number nearby for quick access.

859.887.1123.

 

Hurricane Matthew and Water Damage

10/11/2016 (Permalink)

Living in an area prone to natural water related disasters, be that Hurricanes or water sprouts, means that it is imperative to take the proper precautions. Hurricane Matthew is the latest storm to devastate the eastern seaboard.

Here are some tips to help those in affected areas in the aftermath of a Hurricane. Visit https://www.ready.gov/hurricanes for more information regarding Hurricane season.

  • Listen to local officials for updates and instructions.
  • Check-in with family and friends by texting or using social media.
  • Return home only when authorities indicate it is safe.
  • Watch out for debris and downed power lines.
  • Avoid walking or driving through flood waters. Just 6 inches of moving water can knock you down, and fast-moving water can sweep your vehicle away.
  • Avoid flood water as it may be electrically charged from underground or downed power lines and may hide dangerous debris or places where the ground is washed away.
  • Photograph the damage to your property in order to assist in filing an insurance claim.
  • Do what you can to prevent further damage to your property, (e.g., putting a tarp on a damaged roof), as insurance may not cover additional damage that occurs after the storm.

    The stress of needing water removal services cannot be overstated. The costs and havoc it causes is overwhelming. Call your local SERVPRO anytime for your water emergency.

Is it Time to Clean your Chimney!

10/5/2016 (Permalink)

October is here, which means it’s time to clean your chimneys. Chimney cleaning is imperative to a home’s overall comfort and air quality. The temperatures are beginning to mellow, leaves are falling and soon enough, our pipes will be freezing and winter will be upon us. Chimney’s need cleaning at least once a year- more often if you are using your chimney more than the average household. October is a perfect time to start a fire and begin your cozy winter months.

Knowing when your chimney needs cleaning is easy to spot. Scrape some soot off of the chimney wall- if the soot looks to be more than 1/8 of an inch thick, it’s time to start cleaning! If you are a new homeowner or have recently moved and this is your first time cleaning your chimney, be sure to check for other red flags such as critters or damage to the chimney itself- such as lack of flashing or improper tuck pointing. Using a chimney brush, goggles, broom, and dustman, you can begin the cleaning process. Be sure to clean from the top-down, unless you have another helper, in which case you may begin from the bottom-up. Once you are finished cleaning, be sure to pick up or vacuum any leftover debris. Finally, your chimney is ready for those cozy winter nights!

SERVPRO of Versailles, Nicholasville, and Danville is an IICRC Certified Firm

9/2/2016 (Permalink)

SERVPRO of Verisailles, Nicholasville, and Danville is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to these companies. 

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

SERVPRO of Versailles, Nicholasville, and Danville is an IICRC certified firm. Please call your local franchise for the following services. Visit IICRC for more information regarding these certifications. 

  • Carpet Cleaning
  • Carpet Color Repair
  • Carpet Inspection
  • Carpet Repair and Reinstallation
  • Commercial Carpet Cleaning
  • Fire and Smoke Restoration
  • Hard Surface Cleaning
  • Hard Surface Inspection
  • House Cleaning
  • Leather Cleaning
  • Mold Remediation
  • Odor Control
  • Rug Cleaning
  • Structural and Commercial Drying
  • Upholstery and Fabric Cleaning
  • Water Damage